FAQs

📦 Order Processing & Shipping Information

🕒 Processing Time
Please allow 3–5 business days for processing and production before your order ships.

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🚚 Shipping Estimates
U.S. Orders
Shipped via USPS or FedEx with an average delivery time of 15–20 business days.

International Orders
Estimated delivery within 15–30 business days, depending on your region and fulfillment center.

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⚠️ Potential Delays
While we aim for timely delivery, factors like holidays, customs, natural events, or high demand may occasionally cause delays. We appreciate your understanding.

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📦 Tracking Your Order
Once shipped, you'll receive an email with your tracking number. You can also check your shipment’s progress on our Track Your Order page.

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❌ Order Cancellations
Need to cancel? You may do so within 24 hours of placing your order.
📧 Email us at echopals@gmail.com with the subject line: "CANCEL MY ORDER."

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🏠 Address Corrections
Entered the wrong address? Let us know within 24 hours so we can correct it.
Once your order ships, we are unable to make address changes.

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📬 Delivery Attempts
Carriers typically make two delivery attempts before returning a package.

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💥 Damaged Items
If your item arrives damaged, email us a photo and your order number. We’ll send a replacement free of charge.

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❓ Questions?
Our support team is here to help. We aim to respond to all inquiries within 24 hours.
Reach us at: echopals@gmail.com